Why did my document upload fail or get stuck?
Check that your file is under 50 MB and is a PDF or Word document (.docx). Encrypted or password-protected files are not supported, so remove the password protection before uploading. If the upload bar stalls, refresh the page and try again.
How to fix it
- 1
Check the file size. Files must be under 50 MB.
- 2
Check the file type. Uploads must be a PDF or Word document (.docx).
- 3
Remove any password protection or encryption. Encrypted or password-protected files are not supported.
- 4
If the upload bar stalls, refresh the page and upload the file again.
- 5
If it keeps failing, email support@docutrix.com with the file name.
Good to know
- Your plan also sets how much storage and how many indexed pages your workspace has. See the pricing page for each plan's limits.
See also: Plans and limits