Policy questions answered before the email is sent
Docutrix gives HR teams and employees instant, accurate, policy-backed answers — cited directly from the current handbook or policy document.
The old way vs. Docutrix
Employees emailing HR to ask about leave entitlements — repeatedly
Employees ask Docutrix directly and get a cited answer from the policy handbook.
HR giving inconsistent answers because different people read different versions
Everyone asks the same question and Docutrix returns the same answer from the current document.
Manually searching a 120-page employee handbook for a specific policy
Ask 'What is the policy on working from a different country?' and get the relevant section.
Missing a compliance update because it was buried in a policy revision
Upload the updated handbook — Docutrix re-indexes it automatically, usually within a few minutes.
Built for HR teams
HR & People Context mode
Understands HR and employment policy language — leave entitlements, performance management processes, disciplinary procedures, and benefits structures. Handles jurisdiction-specific language for multi-country teams.
Self-service employee Q&A
Invite employees to ask Docutrix directly and they get policy-backed, cited answers without waiting for an HR response. Enterprise plans can also embed a custom chatbot on your intranet.
Always up-to-date
When you update a policy, upload the new version. Docutrix re-indexes it automatically, and existing answers remain available until the new version is indexed.
Access controls for sensitive docs
Compensation bands, performance improvement plans, and disciplinary records stay visible only to HR and authorised managers. Available on Business and Enterprise plans.
Questions HR teams answer with Docutrix
Every answer cites the exact policy document and section.
How it works for HR & People teams
Upload, ask, verify. No tagging, folder taxonomy or prompt engineering required.
- 1
Upload your policies
Add the employee handbook, benefits guide and policy documents as PDF or Word (.docx) files, or connect SharePoint or Google Drive on Business and Enterprise plans. Indexing usually completes within a few minutes.
- 2
Ask like an employee would
Select the HR & People context and ask in plain language: "How many days of annual leave do I get in my first year?" Docutrix searches every policy at once, including local supplements.
- 3
Share the cited source
Every answer cites the policy document and page it came from, so HR can verify it and send the employee the exact section rather than a paraphrase from memory.
Documents HR teams upload
These already exist, are already maintained, and answer most recurring employee questions.
- Employee handbook (every version and every country)
- Benefits guide and open enrolment documents
- Annual leave, sick leave and parental leave policies
- Expense reimbursement policy
- Performance review process documentation
- Termination and offboarding procedures
- Local supplements for each jurisdiction you employ in
Getting started in your first week
A simple rollout that gets useful answers in front of the team quickly.
- 1Start your free trial and upload the current employee handbook and the policies behind your most common questions.
- 2On Business or Enterprise, set access controls first: keep compensation bands, performance records and disciplinary files restricted to HR.
- 3Invite the HR team from Settings → Team, then ask the questions you answer every week and check each citation.
- 4Open policy handbooks and benefits guides to the wider team once the restricted documents are locked down.
- 5When a policy changes, upload the new version (or let the SharePoint or Google Drive sync pick it up) and Docutrix re-indexes it automatically.
- 6On Business or Enterprise, check the unanswered-question report in the admin analytics to spot gaps in your documentation.
Security for employee data
HR documents range from public handbooks to highly sensitive records. Here's what applies.
Employee data never trains AI models
Docutrix does not use your documents, queries or answers to train, fine-tune or improve AI models, on any plan. It is a contractual commitment.
Sensitive files stay restricted
On Business and Enterprise plans, admins limit collections to specific users or teams. Access is enforced at query time, so restricted records never appear in an employee's answer.
Encrypted at rest and in transit
Documents, embeddings and metadata are encrypted at rest with AES-256, and all traffic uses TLS 1.2 or higher.
GDPR and data residency
Docutrix acts as a data processor under GDPR. Enterprise plans include a Data Processing Agreement and data residency options.
Read the full details on our security and privacy page, or compare plans on pricing.
Frequently asked questions
Can employees ask Docutrix policy questions themselves?
Yes. Invite employees as workspace members and they can ask questions directly, getting cited answers from the current handbook instead of waiting for HR. On Business and Enterprise plans, access controls keep sensitive HR documents out of their answers.
What happens when we update a policy?
Upload the new version and Docutrix re-indexes it automatically, usually within a few minutes. Existing answers stay available until the new version is indexed. With SharePoint or Google Drive connected, changed files are picked up by the sync.
Can Docutrix handle policies for several countries?
Yes. Upload each country's handbook or local supplement and ask about a specific location. The HR & People Industry Context understands employment policy language that differs between jurisdictions.
Which HR documents should we start with?
Start with the employee handbook, benefits guide, leave policies, expense policy, performance review process and any local supplements. These already exist, are already maintained and cover most recurring questions.
Can we embed Docutrix on our intranet?
A custom chatbot embed for an intranet or internal portal is available through Enterprise API access. On other plans, employees use the Docutrix web app, which also works in any modern mobile browser.
Which plan suits an HR team?
Pro covers 10 users and 10,000 pages. If employees will self-serve, Business is the better fit: unlimited users (5 minimum), access controls, SharePoint and Google Drive integrations and the Team Admin Panel. Starter, Pro and Business each come with a 30-day free trial.
Related reading
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How HR teams use AI to answer employee policy questions
How HR teams use AI document Q&A to answer policy questions faster, give employees self-service access to handbooks, and keep answers current.
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Building an internal knowledge base that actually stays up-to-date
The problem with most internal wikis is that they go stale. Here's a different approach — using your existing documents as the source of truth.
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Industry Contexts: how domain-specific AI works
A look at how Docutrix's Legal, Finance, HR, and Engineering contexts are built — and why generic AI tools struggle with specialised language.
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